Reno Assist Australia
ABN: 33 125 028 144
Last updated: 07/24/2026

1. ABOUT THESE TERMS

1.1. Reno Assist Australia (“the Platform”, “we”, “us”, “our”)
provides an online marketplace connecting:
     – Homeowners seeking renovation or repair services
     – Tradespeople offering services
     – Trade Assistants / Labourers offering labour
     – Suppliers offering materials and products

1.2. These Terms govern your use of the Platform.

1.3. By using the Platform, you agree to be bound by these Terms.

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2. OUR ROLE — WE ARE ONLY A PLATFORM

2.1. Reno Assist Australia is a technology platform. We are not:

     • An employer of any tradesperson, labourer, or supplier
     • A contractor or agent for any user
     • A party to any agreement between users
     • A guarantor of any work performed
     • A warrantor of any products supplied

2.2. We do not:

     • Perform any work ourselves
     • Endorse or guarantee any tradesperson, labourer, or supplier
     • Accept responsibility for the quality, safety, or legality of any work
     • Guarantee payment from any homeowner
     • Guarantee performance from any tradesperson

2.3. Our role is limited to:

     • Providing a platform for users to connect
     • Processing subscriptions and advertising payments
     • Facilitating communication between users

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3. USER RESPONSIBILITIES — DUE DILIGENCE

3.1. EVERY USER MUST CONDUCT THEIR OWN DUE DILIGENCE.

3.2. Homeowners must:

     • Verify the licence, insurance, and qualifications of any
tradesperson before hiring
     • Obtain multiple quotes before making a decision
     • Ensure they have sufficient funds to pay for agreed work
     • Obtain necessary permits and approvals
     • Treat tradespeople and labourers with respect

3.3. Tradespeople must:

     • Hold all licences required for their trade
     • Maintain current public liability insurance
     • Provide accurate quotes and honest information
     • Perform work to a professional standard
     • Treat homeowners and labourers with respect

3.4. Trade Assistants / Labourers must:

     • Hold all licences required for machinery they operate
     • Hold a White Card where required
     • Be honest about their skills and experience
     • Perform work safely and professionally
     • Treat tradespeople and homeowners with respect

3.5. Suppliers must:

     • Provide accurate descriptions of products
     • Honour any discounts or offers advertised on the Platform
     • Deliver products as described and on time

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4. NO RESPONSIBILITY FOR USER CONDUCT

4.1. We are not responsible for:

     • The attitude, behaviour, or professionalism of any user
     • Late payment, non-payment, or difficult payment behaviour
     • Poor workmanship, incomplete work, or damaged property
     • False, misleading, or dishonest statements by any user
     • Breach of contract between users

4.2. If a tradesperson has “an attitude of an ashtray” — that is
between you and them.

4.3. If a homeowner is difficult or refuses to pay — that is between
you and them.

4.4. If a supplier delivers poor quality products — that is between
you and them.

4.5. We are not a court, a mediator, or an insurer.

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5. DISPUTES BETWEEN USERS

5.1. Any dispute between users must be resolved directly between the parties.

5.2. We may, at our sole discretion:

     • Provide basic mediation assistance
     • Suspend or terminate accounts of users who violate these Terms
     • Remove fraudulent or misleading job posts or profiles

5.3. We are not responsible for resolving disputes or enforcing agreements.

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6. LIMITATION OF LIABILITY

6.1. To the maximum extent permitted by law:

     • We are not liable for any loss, damage, or injury arising from
use of the Platform
     • We are not liable for the acts or omissions of any user
     • We are not liable for any indirect, special, or consequential loss

6.2. Our total liability to you shall not exceed:

     • The total fees paid by you to us in the 12 months preceding the claim
     • Or A$100, whichever is lower

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7. NO GUARANTEES

7.1. We do not guarantee that:

     • Homeowners will receive any quotes
     • Tradespeople will win any jobs
     • Labourers will be hired
     • Any user will be satisfied with any other user

7.2. We do our best to provide a quality platform. That is all we can do.

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8. PROHIBITED CONDUCT

8.1. Users must not:

     • Post false, misleading, or fraudulent information
     • Harass, abuse, or threaten any other user
     • Attempt to circumvent the Platform (e.g., exchanging contact
details to avoid subscriptions)
     • Use the Platform for any illegal purpose
     • Damage the reputation of the Platform or other users

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9. ACCOUNT SUSPENSION OR TERMINATION

9.1. We may suspend or terminate any account for:

     • Violation of these Terms
     • Fraudulent or dishonest conduct
     • Harassment or abuse of other users
     • Repeated complaints from other users
     • Any conduct we deem harmful to the Platform or its users

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10. DISCLAIMER OF WARRANTIES

10.1. The Platform is provided “as is” and “as available”.

10.2. We make no warranties about:

      • The reliability, accuracy, or availability of the Platform
      • The quality, safety, or legality of any user’s services or products
      • The outcome of any user interaction

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11. GOVERNING LAW

11.1. These Terms are governed by the laws of Victoria, Australia.

11.2. Any dispute shall be resolved in the courts of Victoria, Australia.

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12. CHANGES TO THESE TERMS

12.1. We may update these Terms from time to time.

12.2. Continued use of the Platform constitutes acceptance of updated Terms.

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13. SUPPLIER MEMBERSHIP ELIGIBILITY

13.1. Supplier Business Visibility Memberships are designed for businesses supplying products, materials, equipment or services that support the renovation industry.

13.2. Tradespeople offering installation or trade services should register under the Trade Membership category.

13.3. If a tradesperson also operates a separate supplier business, they may be eligible for both:

    A Trade Profile (for their trade services); and
    A Supplier Business Visibility Membership (for their supplier business).

13.4. Reno Assist Australia reserves the right to:

determine the most appropriate membership category;
decline or reclassify applications where necessary to maintain a fair and balanced platform; and
request additional information where required to verify the nature of a business.

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14. CONTACT US

Reno Assist Australia
Email: legal@renoassistaustralia.com.au