Reno Assist Australia
ABN: 33 125 028 144
Last updated: 07/24/2026

1. OUR COMMITMENT TO PRIVACY

Reno Assist Australia respects your privacy.
We comply with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs).

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2. WHAT INFORMATION WE COLLECT

We collect the following information:

FROM HOMEOWNERS:
• Name
• Email address
• Phone number
• Address (where you post a job)
• IP address and usage data

FROM TRADESPEOPLE:
• Name
• Business name
• Email address
• Phone number
• ABN
• Licence details (if applicable)
• Insurance details (if applicable)
• Payment information (processed by Stripe, not stored by us)
• IP address and usage data

FROM TRADE ASSISTANTS / LABOURERS:
• Name
• Email address
• Phone number
• Skills and experience
• Licence and certification details
• White Card number
• Police Check (if provided)
• Machinery licences (if applicable)
• IP address and usage data

FROM SUPPLIERS:
• Business name
• Contact name
• Email address
• Phone number
• ABN
• Payment information

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3. HOW WE USE YOUR INFORMATION

We use your information to:
• Operate and improve the Platform
• Connect homeowners with tradespeople and labourers
• Process subscriptions and payments
• Send job alerts and notifications
• Respond to inquiries and support requests
• Comply with legal obligations

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4. SHARING YOUR INFORMATION

We share your information only as necessary:

WITH TRADESPEOPLE:
• Homeowner name, job details, and location (when a job is posted)
• Homeowner contact details (if a quote is accepted)

WITH HOMEOWNERS:
• Tradesperson name, business name, licence, insurance (when quoting)

WITH TRADESPEOPLE (LABOURER DIRECTORY):
• Labourer name, skills, licences, rates (when tradesperson searches)

WITH SERVICE PROVIDERS:
• Stripe (payment processing)
• Email service provider (for notifications)
• Hosting provider

WE DO NOT:
• Sell your personal information
• Share your information for marketing purposes without consent
• Retain your information longer than necessary

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5. YOUR RIGHTS

Under Australian privacy law, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Complain about a breach of privacy

To exercise these rights, contact us at privacy@renoassistaustralia.com.au

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6. DATA SECURITY

We take reasonable steps to protect your information from:
• Unauthorised access
• Modification
• Disclosure
• Loss

However, no data transmission over the internet is 100% secure.

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7. COOKIES

We use cookies to:
• Remember your login status
• Understand how you use the Platform
• Improve your experience

You can disable cookies in your browser settings.

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8. THIRD-PARTY LINKS

The Platform may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

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9. COMPLAINTS

If you believe we have breached your privacy:

Step 1: Contact us at privacy@renoassistaustralia.com.au
Step 2: If unsatisfied, contact the Office of the Australian
        Information Commissioner (OAIC): www.oaic.gov.au

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10. CONTACT US

Privacy Officer
Reno Assist Australia
Email: privacy@renoassistaustralia.com.au