Reno Assist Australia
Last updated: 07/24/2026

1. SUBSCRIPTIONS

1.1. Tradespeople and Trade Assistants pay monthly subscription fees.

1.2. Subscriptions are recurring and auto-renew monthly.

1.3. Cancellations take effect at the end of the current billing period.

1.4. NO REFUNDS for:

     • Partial months
     • Unused subscription time
     • Not winning any jobs
     • Not being hired as a labourer
     • Dissatisfaction with the number or quality of job leads

1.5. Why? Because providing the platform costs us money regardless of
your success.

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2. ADVERTISING FEES

2.1. Suppliers pay monthly fees for advertising and directory listings.

2.2. No refunds for:

     • Partial months
     • Early cancellation
     • Dissatisfaction with results (we do not guarantee clicks or sales)

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3. FREE TRIALS

3.1. New tradespeople may receive a 14-day free trial.

3.2. No refunds or credits for unused trial period.

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4. WHEN WE MAY ISSUE A REFUND (AT OUR SOLE DISCRETION)

We may, but are not required to, issue a refund if:

     • We experience a verified Platform outage lasting more than 48 hours
     • We accidentally double-charge a subscriber
     • A subscriber has been incorrectly charged for the wrong tier
due to our error

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5. HOW TO CANCEL

5.1. Tradespeople and Trade Assistants can cancel their subscription
at any time:

     • Log in to your dashboard
     • Go to Account Settings
     • Click “Cancel Subscription”

5.2. Cancellation takes effect at the end of the current billing period.

5.3. You will not be charged for the next period.

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6. DISPUTING A CHARGE

If you believe a charge is incorrect:

     • Contact us at support@renoassistaustralia.com.au within 30 days
     • Provide your account email and the charge amount
     • We will investigate and respond within 14 days

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7. NO REFUNDS FOR DISPUTES BETWEEN USERS

We do not provide refunds for:

     • Disputes between homeowners and tradespeople
     • Unsatisfactory work
     • Non-payment of invoices
     • Poor attitudes or behaviour from any user

Those disputes are between you and the other party.

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8. CONTACT US

Email: support@renoassistaustralia.com.au