Frequently Asked Questions
Homeowners FAQs
How much does it cost to post a job?
Posting a job is completely free for homeowners
How many quotes will I receive?
You choose. When posting a job, select 3, 5, 10, or unlimited quotes.
Can I pause my job?
Yes. Log in to your dashboard and click “Pause Quotes”.
What if I don't get enough quotes?
Click “Request More Quotes” in your dashboard. Your quote limit will increase by 3.
Do you guarantee the work?
No. We are a platform that connects you with tradespeople. The agreement is between you and the tradesperson.
Tradespeople FAQs
How much does a subscription cost?
Starter: $29/month
- 10 leads/month
- 1 postcodes
- Access to Trade Assistant directory: ❌ No
Pro: $59/month
- Unlimited leads
- 3 postcodes
- Access to Trade Assistant directory: ✅ Yes (unlimited)
Elite: $99/month
- Unlimited leads
- 10 postcodes
- Access to Trade Assistant directory: ✅ Yes (unlimited)
Enterprise: from $149/month.
- Unlimited leads
- All of Australia
- Access to Trade Assistant directory: ✅ Yes (unlimited)
Is there a launch offer?
Yes. Pay for 1 month — Get 1 month FREE
Can I pause my subscription?
Yes. Up to 3 months, no charge, no leads.
Can I cancel my subscription?
Yes. Cancel anytime through your dashboard.
Do I get refunds?
No refunds for partial months. You can pause or cancel instead.
Trade Assistants/Labourers FAQs
How much does it cost?
$15/month.
Who sees my profile?
Only subscribed tradespeople — not homeowners
How do I get hired?
Tradespeople will contact you through the platform.
Suppliers FAQs
What are the Business Visibility Plans?
Silver: $299/month
Gold: $599/month
Platinum: $1,199/month.
Where will my business appear?
Your business may appear throughout Reno Assist Australia including:
- Supplier Directory
- Project pages
- Relevant postcode searches
- Category searches
- Featured supplier sections
- Local supplier recommendations
Based on your selected postcode coverage and membership level.
Can I target specific postcodes?
You choose the postcodes where you’d like your business to be visible.
This means your products and services are displayed to homeowners, tradespeople and project opportunities within the areas that matter most to your business.
Your membership includes postcode coverage based on your selected plan.
Silver: Up to 5 postcodes included. Additional postcodes +$10 each.
Gold: Up to 20 postcodes included. Additional postcodes +$10 each.
Platinum: Unlimited postcodes included
Why is postcode targeting important?
Instead of advertising across Australia, Reno Assist Australia allows your business to focus on the local communities you actually service.
That means more relevant visibility and better value from your membership.
Are there lock-in contracts?
No.
All memberships are month-to-month.
You can upgrade, downgrade or cancel your membership at any time.
We believe businesses should remain members because they receive value—not because they’re locked into a contract.
Why is Reno Assist Australia different?
Your business isn’t competing with thousands of unrelated advertisements.
Instead, your business becomes visible to homeowners, tradespeople, trade assistants and suppliers who are already engaged in home improvement and renovation.
It’s more than advertising.
It’s targeted local business visibility.